AI Offers Revenue Growth and Operational Enhancement Opportunities for the Telecom Industry

Telcos face several unique challenges that can jeopardize their ability to stay competitive in today’s fierce markets. For starters, connectivity has become essential to the average person living in the developed world, and telcos must deliver seamless services and new experiences to these modern customers.

At the same time, there is significant pressure to drive down costs within the organization. There is also the issue of legacy IT estates, the elephant in the room that telcos must transform and re-engineer accordingly.

In light of these challenges, Artificial Intelligence (AI) offers the telco industry three key opportunities to uplift the customer experience (CX), enhance network operations and create new, personalized products.

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