Digital Business
Process Outsourcing
Optimizing your business operations with automation and AI-powered agents
Effective BPO requires a high level of precision and security.
Running a business often involves routine, repetitive tasks, such as data gathering, enrichment, validation and transmission. Delegating these activities through business process outsourcing (BPO) can free up your team’s time for more strategic and complex initiatives.
Whether you need support with content management, machine learning augmentation with segmentation or data tagging, or other comprehensive BPO services across critical business areas, we can provide end-to-end support, ensuring comprehensive coverage and expert assistance at every step. Our unique BPO blueprint — which includes process re-engineering, GenAI, change management, service delivery health monitoring and virtual red room perimeters — provides the quality and security your team needs now and in the future.
Why EPAM
High Accuracy
Our team achieves a high level of precision, with at least 97% accuracy and consistency in the provided service.
Top-Tier Security
We establish secure perimeters for data management to protect clients with strict security needs.
Flexibility & Transparency
We adapt our staffing solutions and delivery model to align with requirements and configure teams across various locations.
Our Core Focus Areas
Dataset Annotation
Dataset Annotation
Building a successful AI model starts with a high-quality, consistent dataset. We have the expertise and tools required to help you achieve a high level of precision. From creating annotation guidelines to tagging and validating data, we ensure your AI/ML systems are trained effectively to provide accurate results.
We specialize in:
- Data classification, tagging and labeling (from scratch and pre-tagged datasets)
- Advanced annotation techniques like pixel-perfect instance and semantic segmentation, matting, key points, object tracking and 3D LiDAR annotation
- ML project support, such as creating and cleaning datasets and tagging information
- Integration with technologies and platforms including Amazon SageMaker, Label Studio, Prodi.gy, INCEpTION, Elan, Adobe Photoshop, Coco Annotator, CVAT and Google AI
Lift & Shift
Lift & Shift
Optimizing back-office operations is essential to become a more efficient and agile organization. We help you automate and scale broad, manual processes across functions, such as finance, accounting, HR and supply chain management, laying a robust foundation for automation excellence.
We provide:
- Tailored BPO services aligned with your specific business goals and performance indicators
- Identification of process enhancement opportunities
- Integration of innovative automation solutions
Content Management
Content Management
Strong content management is the foundation of a seamless digital experience. Whether you need help quickly publishing and updating website content, migrating to a new CMS or supporting your marketing campaigns, we can help keep your content fresh and impactful while adhering to your brand standards.
Our services include:
- Strategic reorganization of web content and refinement of metadata to enhance structure and usability
- Seamless CMS transitions and crafting of templates
- Optimization of educational materials, including videos, audio and interactive platforms
- Integration with technologies and platforms including Sitecore, SAP Hybris, Veeva, contentflow
Our Client Solutions
Our Capabilities
-
Content Management & Migration
-
Intelligent Automation & ML Integration
-
Visual Annotation
-
Data Enrichment & Validation
-
Strategic BPO Advisory
-
Security & Compliance
-
Change Management
-
Call Center Operations
