Salesforce Total Cost of Ownership (TCO) Framework
EPAM's Salesforce TCO Framework helps CIOs, CTOs and CDOs optimize technical investment costs by examining areas for improved efficiency. The framework can easily be tailored to a diverse set of scenarios – for example, calculating the costs associated with managing your existing Salesforce ecosystem, assessing the cost of a Salesforce proof of concept (POC) or analyzing the overheads pertaining to an Agentforce initiative.
How We Work with You
Meeting multiple business-critical principles, like customer centricity, efficiency, automation and high-quality data management, are challenges all businesses face. We have applied our Salesforce expertise to understand all the associated costs and overheads with managing and implementing Salesforce solutions, and have supported customers to optimize their spending by applying our TCO framework.
Our framework includes an assessment that analyzes the whole lifecycle of a Salesforce-centric platform and identifies typical (often unnoticed) overheads – taking into account both capital expenditure (CapEx), like one time payments, and operating expenses (OpEx), i.e, ongoing costs. The service examines the potential for cost reduction in areas of interest. This assessment can then be the baseline for a future project to signifanctly reduce the total cost of ownership, formulate measures to avoid certain costs and optimize total budget.
The framework also helps assess potential optimization across Salesforce AI and Agentforce consumption, regardless of where you are on your AI journey — whether you are just building a business case or you’ve already started using AI.