FEATURED

01

An AI Foundation: Salesforce Data Cloud

Explore how data unification can provide businesses with a solid foundation for enhanced customer experiences and improved commercial performance, as well as easy access to AI capabilities.

FEATURED

02

Mastering Salesforce Data Cloud: Your Key to Unified Truth in the AI Age!

Watch to discover how Salesforce Data Cloud connects trapped islands of data across the business for marketing, sales and service and more. You’ll learn how better data governance leads to more effective and efficient business operations and, ultimately, better customer experiences. Hear how EPAM has supported customers in various industries in their journeys to creating a 360-degree customer view, helping to accelerate sales processes and directly impact the bottom line.

FEATURED

03

AI Retail Return Predictor Powered by Salesforce

Transform retail return operations and boost brand loyalty by leveraging Salesforces Data Cloud, Commerce Cloud, and Einstein Predictions. This tool forecasts returns and offers actionable insights and identifies trends for proactive inventory control and fraud detection, ultimately cutting costs and enhancing customer satisfaction.

FEATURED

04

Data Maturity Assessment for Salesforce Data Cloud & Tableau

Our team of data experts offers a free data assessment and discovery workshop to determine your organizational data maturity and identify how these free Salesforce licenses can drive immediate business value for both internal stakeholders and customers alike.

FEATURED

05

Salesforce Service Agent AI Coach

EPAM’s Salesforce Service Agent AI Coach is a cutting-edge accelerator built to harness the transformative power of GenAI. Service Agent AI Coach utilizes AI to provide relevant feedback on how case agents perform, identifying areas for improvement and sharing overall customer sentiment throughout the case. It serves as a virtual coach, assisting agents in resolving customer issues more effectively and efficiently. Furthermore, this powerful accelerator can be personalized to your needs by training the GenAI on company-specific Standard Operating Procedures (SOPs).

FEATURED

06

Supercharging Maui Jim’s B2B and B2C Marketing Loyalty Programs with Salesforce Data Cloud

Maui Jim partnered with EPAM to design a multicloud solution that integrated Salesforce Data Cloud into the company’s marketing and loyalty initiatives to create personalized customer journeys that deliver the right messages to the right customer segments at the right time, increasing campaign ROI and improving marketer productivity and campaign speed to market.