The Human Experience Component in Intelligent Automation

When an organization considers implementing intelligent automation (IA) into one of their existing processes, their first question is always: “What is the cost compared to the business results we will achieve?” Clearly, if the benefits greatly outweigh the cost, it is more likely that the organization will move forward with automation. However, organizations rarely consciously and outwardly consider the human experience component before implementing IA. Most organizations have a mindset that their users will adopt the changes without question—if they implement new technologies or automation, their users will follow. These organizations often find that the notion of inevitable and immediate adoption is false due to the change in behavior that needs to occur among the users. After making a significant investment in IA, a corporation’s worst fear is if their users do not adopt the automation that they just put in place. The adoption rate for any new technology is one of the most important factors that must be considered before implementation, especially when it comes to IA. Download your copy of the white paper today to learn how IA and user experience (UX) work together to help businesses achieve successful digital transformation.