How Retail Banking Customer Attitudes and Expectations Can Impact Digital Transformation

During this webinar, EPAM’s banking experts Chris Tapley and Dennis Joosten will share the results of our latest Consumer Banking Report. This report – based on direct research from 9,000 banking customers across nine countries – explores key trends in customer attitudes and expectations toward their banks.

The 2024 iteration of this report explores topics such as consumer sentiment around AI, personalization, branch use, digital engagement and more. By the end of this webinar, bank leaders will gain key insights into evolving customer sentiments that can be applied to their digital transformation efforts, ultimately helping them build a competitive advantage.