Retail Banking Transformation at the Speed of Now: Trends, Implications & What to Do
As part of our 2021 Consumer Banking Report, we surveyed over 21,000 customers on their retail banking preferences. Todd Purcell, EPAM’s Head of Financial Services Experience Consulting for North America, breaks down recent changes in consumer preferences in the retail banking industry and discusses the challenges that today’s retail banks face in adapting to meet these evolving consumer sentiments. Watch the video below:
