The Resonance Test 92: Lessons from a Maverick with Uma Gopinath

Uma Gopinath, the CIO of Porter Airlines and our podcast guest, is a maverick. With a deep understanding of people, a strategic mind and a tremendous amount of dedication, she has overseen digital transformations in many industries and organizations (she was the CIO of Metrolinx, the Director of Technology and Innovation at Lush, and the AVP of Intelligent Automation at Canadian Tire Corporation). In this conversation, she details what it takes to make change in the heavily male-dominated technology industry.

Courage is a central part of Gopinath’s ethos. It has enabled her to make organizational change. So has curiosity, a focus on the customer and an understanding of the importance of experimenting at scale (“Your denominator has to be big for you to get those useful, successful experiments,” she says). Gopinath notes that people often talk about how IT projects don’t deliver as they should and that doing “a little more to get to that bigger benefit” is an area for improvement in many businesses. Listen to this maverick’s story and learn.