Responsible AI in Financial Services

The investment is finally paying off. Financial services have been waiting for this moment. The trick, according to Kathryn Hughes, EPAM Continuum’s Director of LegalTech and ERM Business Consulting, is viewing generative AI realistically and using it responsibly. She and Alex Jimenez, our Managing Principal of Financial Services Consulting, talk about the proper role of ChatGPT in financial service’s mix of skills and jobs. “ChatGPT is not built to be replacing a call center,” says Jimenez. “It's not built to replace the advice from your licensed advisor or from your banker or from your accountant.” They talk about risk, data, regulation and governance. There’s much to consider beyond the ROI of AI investment. Listen to this conversation and your team will have much to talk about.