EPAM Uses AI to Promote Career and Business Success 

Artificial Intelligence is everywhere in the tech landscape, and many companies are using this growing technology to enhance their daily operations. At EPAM, we are going one step beyond and implementing it in our career development processes. The goal is to guide our tech professionals down a path of professional growth, empower them to build skills that can face the challenges of today and prepare them for whatever the future may bring, creating value for them and our clients.

We reached out to Claudio Espinoza, Service Delivery Manager at EPAM Mexico and a member of EPAM Mexico’s AI community, who provided a deep dive into our AI capabilities and implementations, as well as how we are using it to help our employees chart a career path to success.

With more than 18 years in the tech industry, Claudio has worked for multiple companies and driven many projects toward success. When asked what makes EPAM different from other organizations, he highlights our focus on people and their development.

The future of career growth

AI is here to stay and has become an essential part of the modern technology ecosystem — and EPAM is leading the charge. Claudio emphasizes the commitment to client satisfaction and consulting spirit in everything EPAM does and knows that stakeholders can be both external and internal.

There are myriad ways EPAM implements innovative technologies to optimize its operation. Telescope AI is one of these tools. This software is designed to guide managers in a positive direction when it comes to project administration, and it provides a roadmap for team building and talent development. The tool uses internal data to help identify possible growth opportunities for each member of the team, as well as help them find a personalized career path to aid them in reaching their professional goals. The result is a personalized, data-driven map for success for every EPAMer, truly creating a new paradigm of operations for our team.

We also have a dedicated team of engineers to assist our clients in every step of the software development process. We are prepared to be true consultants to our clients, not falling for trends or fads but creating dedicated and personalized solutions for each one.

For Claudio, proper AI implementation is a dialogue between the tech and the human element.

More efficient and ethical operations

“We have a significant number of accelerators for the everyday development process,” states Claudio.

“What makes EPAM’s AI implementation process truly special is the collaboration between tools. For Generative AI, we have our own proprietary platform called EPAM AI DIAL, while we also use Microsoft Copilot to optimize and streamline tools. Multiple pieces of software work together with great efficiency to eliminate the busy work and help engineers focus on what truly matters. EPAM also provides faster methods of delivery for information that can result in creative transformative solutions”.

Experimentation with AI can be a great idea, but it must be ethical and responsible. Before implementing this type of solution, we talk with our clients to ensure we have their approval when it comes to any artificial intelligence tools. It is not used in all our projects; for example, if there is any risk to customer data, AI tools are not implemented. Everything is agreed upon with the client before the first line of code is written.

“We are fully compliant with all data regulations and legislation, including GDPR,” adds Claudio. “We put a special focus on security measures to ensure everything is up to standard.”

The Human Touch

One of the more complex dilemmas in the modern tech world is balancing an AI solution and maintaining the human touch. At EPAM, we believe we should never ignore the importance of people, specifically including human validation to eliminate biases. That is part of what makes our processes and offerings stand out in the industry.

Moreover, there is no replacement for great consulting. Our team helps our clients find exactly what they want, identify a solution they truly need and implement it seamlessly.

“We are delivering fully holistic projects, not empty promises. Years ago, everybody was selling the Cloud, and not everyone needed it. Smaller businesses could operate perfectly with what they had, and some people were sold something that was not necessary — it was a meaningless expense and a migration that was impossible to revert,” says Claudio. “We are not giving people bots; we are providing complete evaluations of our clients’ needs and capabilities and giving them something that is right for them. We are consultants and guides.”

While the future of AI looks bright and additional use for this tool is around the corner, our goal will always be to use AI to create value and growth for our clients and in the careers of our employees.

To learn more about our work in the field of AI, join our online  Community. To be part of the team that is making innovation happen, visit our careers site at www.epam.com/careers.