Informal Learning: An Unexpected Beneficiary of Generative AI

By embracing generative AI as a valuable ally, training professionals can make workplace learning more engaging and impactful

By almost any metric, it’s clear that generative AI is taking the world by storm. Many luminaries predict that it could have the most significant impact on society since the creation of the internet and will rapidly transform many industries. One of the most-cited areas of potential disruption is education, including corporate Learning & Development (L&D), with the promise of more effective learning outcomes for employees. This is a welcome message for business leaders feeling the mounting pressure of skills shortages and gaps. The World Economic Forum predicts more than one billion employees will need to be reskilled by 2030 due to technology-driven changes in their work and that 60% of companies report that skills gaps are a barrier to business transformation.

Generative AI Streamlines Content Creation and Curation

Generative AI is a pivotal solution for leaders seeking to revolutionize employee training. Its immense potential lies in accelerating content creation and curation or eliminating these processes altogether. With the ability to tailor examples and tone for different audiences, generative AI ensures that training content remains engaging and relevant. Moreover, it excels in scaffolding complex learning, providing employees with seamless and structured paths to acquire new knowledge.

The use cases for generative AI in training content are so numerous and compelling that some L&D professionals (and business leaders) may wonder if AI can largely replace the learning function. The answer is no, but AI can and should be used to significantly reshape learning to better serve business needs. How? By harnessing the power of informal learning.

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