Delivering Winning Digital Transformation Programs

A digital transformation journey is complex because it depends on multiple interlinked elements at every stage. Along with technology, data, and infrastructure, managing change is critical for obtaining the expected business outcomes. Driving the program with agile methodology, having checkpoints at every stage, and the acceptability of the new digitized processes by people are vital factors determining the quality of delivery. Keeping the consumer mindset in view and seeking a capable team to support the program are fundamental for the successful delivery of a program. Though several aspects contribute to the successful delivery of a transformation program, three are the most important.

1. Obtaining Desired Business Outcomes

Obtaining desired business outcomes is the goal of any transformation program. The decisive point for beginning a transformation program is to have the same understanding of the business outcomes and desired Return-On-Investment (ROI) between the client and implementation partner. This understanding is reached during the analysis or discovery phase. The discovery phase helps the clients have better insights regarding business requirements, correct success parameters, and priorities. The program elements that require transformation and the related rationale are also analysed. This phase enables the implementation partner to define the value proposition that can be offered to the client. It is common that programs sometimes wrap up after the discovery phase because an extensive transformation is deemed unnecessary, or the ecosystem needs to be more mature for the change.

Some of the key stakeholders engaged in the analysis phase include the Chief Experience Officer (CXO), industry domain experts, business consultants, enterprise architects and client transformation sponsors for providing strategic and technical consultation. In addition, the agile transformation leads and change experts decide the appropriate framework for the change at this stage and change specialists with agile mindset help in designing new processes leading to desired business outcomes.

It is essential to meticulously map old processes to new, transformed or digitised ones. Simulating the new processes with data and intelligence of manual steps helps to check if the desired outcome will be delivered post-implementation. It also helps to measure success at each stage, assess how new processes add value to the overall transformation, identify dependencies and reduce the risk of the program going wrong.

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