Airports Must Prepare For ‘A Different Type Of Traveler’ After COVID

As airports grapple with the immediate financial crisis of an unprecedented decline in air travelers caused by pandemic restrictions, EPAM’s Dustin Boutet talks to Aviation Week about what the “new normal” will look like when passengers eventually return.

Returning travelers are likely to have different expectations in the post-pandemic world, according to one expert, and airports will need to rethink how they use their physical and digital infrastructures to accommodate them. “There are so many new hurdles traveling in the COVID-19 era. Anybody who thinks they know the answer exactly doesn’t really know what they are talking about because consumer behaviors have and will change dramatically,” EPAM Continuum director of innovation consulting and travel & hospitality lead Dustin Boutet told ATW.

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