305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Senior ServiceNow Business Analyst Remote
Senior ServiceNow Business Analyst Description
We are seeking a Senior ServiceNow Business Analyst with expertise in Service Portfolio Management (SPM) and IT Service Management (ITSM).
This role involves significant responsibilities in maintaining, optimizing, and expanding our ServiceNow platform, and offers the opportunity to play a key role in enhancing our ITSM processes to meet evolving business needs through effective collaboration with internal stakeholders.
At EPAM Belarus, employees have the flexibility to choose the environment that suits them best. You can work from any location in Belarus, whether it's your home or our offices in Minsk, Grodno, Brest, Gomel, Mogilev or Vitebsk.
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Responsibilities
- Oversee the ongoing operation of ServiceNow environments, identifying enhancement opportunities
- Facilitate development and deployment of new modules like Demand, Project and Portfolio Management
- Collaborate with internal stakeholders to define and gather business requirements
- Employ an agile delivery approach to balance development and support efforts
- Drive process optimizations within ServiceNow delivery to meet customer expectations
- Create and maintain documentation for configurations, implementations, and process changes
- Regularly report to stakeholders on progress and issues
Requirements
- 3+ years of experience in a ServiceNow business analyst or similar role
- Proficiency in ServiceNow, especially with SPM and ITSM modules
- Expertise in Demand, Project, and Portfolio Management modules
- Strong background in professional support transition processes
- Practical experience in an Agile work environment with a solid understanding of Agile IT solution delivery processes
- Commitment to continuous improvement in ServiceNow solutions
- Excellent communication skills for effective stakeholder engagement
- Demonstrated ability to manage projects and prioritize tasks effectively
- Strong analytical skills to identify system deficiencies and propose improvements
- Proficiency in creating detailed reports and presentations for both technical and non-technical audiences
Nice to have
- Advanced certifications in ServiceNow
- Experience leading cross-functional teams in a collaborative environment
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here, you will collaborate with multi-national teams, contribute to numerous innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. No matter where you are located, you will join a dedicated, creative, diverse community to help you discover your fullest potential.
