Senior Application Support Engineer Ukraine or Remote

Responsibilities

• Monitor application performance and configure SCOM for advanced application monitoring
• Script solutions and automate tasks using PowerShell
• Administer and maintain Windows environments to ensure optimal performance
• Employ advanced troubleshooting skills to identify, investigate, and resolve issues promptly
• Work independently on high-level tasks with minimal guidance
• Communicate technical information effectively with team members and stakeholders
• Provide emergency support during off hours when necessary
• Collaborate with cross-functional teams to enhance application reliability and performance
• Continuously update technical documentation related to application configurations and procedures
• Participate in on-call rotations to ensure coverage and support

Requirements

• 3+ years of experience in Application Support
• Expertise in SCOM configuration and administration
• Proficiency in PowerShell scripting
• Background in Windows administration
• Strong troubleshooting skills
• Flexibility to work without clear instructions on high-level tasks
• Background as a skilled MS Systems Engineer with familiarity with Azure infrastructure
• Good communication skills and proficiency in English at B1 level
• Skills in writing technical documentation in English

Nice to have

• Competency in virtualization technologies including Hyper-V, VMWare, and Failover clustering
• Knowledge of MS System Center products including SCOM, SCCM, SCO, and SC HVMM
• Understanding of NTFS, Jenkins, Office 365, and Microsoft Exchange
• Qualifications in ITIL Foundation, familiarity with ServiceNOW and Asset Management (CMDB)
• Understanding of bare-metal infrastructure, networks, and databases

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children