Application Support Specialist Krakow, Poland or Remote

Responsibilities

• Investigate and resolve L3 incidents, including source code changes, in a timely manner
• Prioritize and manage the queue of L3 incidents for each application
• Collaborate with internal teams to enhance incident resolution processes and share insights
• Leverage any unused capacity in L3 services to support CTB initiatives, optimizing resource allocation
• Maintain thorough documentation of incidents and resolutions
• Provide risk analytics support, particularly related to Credit Value Adjustment (CVA) and Debit Value Adjustment (DVA) processes
• Participate in continuous improvement initiatives to enhance service delivery

Requirements

• Proficiency in AKS and Docker for container management
• Experience with GitLab for version control and CI/CD processes
• Familiarity with HashiCorp Vault for secrets management
• Strong knowledge of MongoDB for database management
• Experience with Puppet for configuration management
• Proficiency in Python and PowerShell for scripting and automation
• Solid understanding of risk analytics, particularly in relation to CVA and DVA
• Strong problem-solving skills and the ability to work under pressure
• Excellent communication skills and a collaborative mindset

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively