Associate Technical Delivery Manager with Salesforce experience Remote

Responsibilities

• Collaborate with onsite client stakeholders and technical teams across multiple locations and multiple vendors
• Provide project management, cross-functional coordination, and inter/intra-team communications to deliver outstanding program outcomes
• Identify and gather input from stakeholders to define and clarify requirements
• Manage concise definition of scope across the entire program
• Create and maintain documentation relevant to the management of the program and associated projects
• Work closely with software engineers, QA, product managers, and other engineering teams to get high-quality products and features through the software project lifecycle
• Manage project schedules, identify possible issues and clearly communicate them to project stakeholders
• Take responsibility for release schedules and milestones, keeping up a high velocity in a fast-paced environment

Requirements

• Bachelor’s degree in a technical field or equivalent practical experience
• Minimum of 7 years of practical hands-on experience in Salesforce technologies including hands-on experience with Field Service Lightning and Service Cloud
• Competency in CRM Sales and Customer Service functionality and integrations to external systems
• Capability to interact with engineering teams and participate in understanding/reviewing coding solutions using Salesforce core programming languages including Vlocity, Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs
• Experience of client interaction and leading project teams in an onsite-offshore engagement model
• Expertise in software development and managing end-to-end execution of programs spanning multiple engineering teams across global locations
• Strong skills in communicating technical concepts to non-technical audiences
• Proficiency in spoken and written communication skills
• Experience working cross-functionally in a highly integrated team composed of both technical and non-technical members

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills