Cloud Support Engineer (Network - KR) Tokyo, Japan or Remote

Responsibilities

• Provide technical assistance and support as part of a global 24x7-support organization. Agents must be willing to work a 9 hour shift (1 hour break included) within a 24 hour shift cycle, Monday - Sunday, including public holidays
• Resolve end-users' technical issues
• Help companies create their applications and programs
• Advise the best solutions to meet user objectives
• Follow notification and escalation procedures
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Trainings and meetings with client

Requirements

• Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
• Familiar with web protocols (HTTP, HTTPS, TLS/SSL, DNS, etc.)
• TCP/IP networking protocol knowledge, troubleshooting of reachability, latency and throughput issues (TCP/IP, BGP, OSPF or IS-IS, IPv4/IPv6, VPN, NAT, ICMP, Ethernet switch or router configurations, etc.)
• Ability to read and understand code to reproduce customer problems
• Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting (Python/PHP/R) languages
• Operating system knowledge of installation and configuration on Linux and Windows
• Native or fluent Korean communication skills and business-level English proficiency

Nice to have

• Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
• Experience with PaaS, and IaaS technologies, Cloud Computing, Kubernetes cluster management
• Familiarity with level 7 and level 3 load balancers
• Familiarity with common networking troubleshooting tools (traceroute, iperf, tcp route)
• Background in ISP
• Business level Japanese a plus

We offer

• By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024, Glassdoor’s Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek, 2021 - 2023
• Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
• Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
• You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices