305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Senior/Lead Application Support Engineer Remote
Senior/Lead Application Support Engineer Description
We are looking for Senior/Lead Application support specialists, who will provide a L2 and L3 service for a client within MSS program.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
#LI-DNI
Responsibilities
- Investigate and troubleshoot application-related issues raised by users/clients, providing workarounds when necessary
- Engage with team members and escalate issues as required for the resolution of product bugs
- Provide technical debugging and support for applications
- Create and maintain documentation for support and maintenance processes, including runbooks
- Collaborate effectively with cross-functional teams, ensuring clear communication of issues and resolutions
- Contribute to the ongoing improvement of processes and systems within the team
Requirements
- Minimum of 3 years in production environments supporting Content Management Systems (CMS), Digital Asset Management (DAM), or Product Content Management (PCM) platforms such as Magento, Sitecore, Amplience, WordPress, Adobe Experience Manager, Strelka, or Laika
- Proficient in troubleshooting web content errors
- Familiarity with web applications, specifically Next.js architecture (server-side runtime and static assets)
- Knowledge of Backend for Frontend (BFF) development using Node.js and GraphQL
- Proficient in C#, .NET, and TypeScript
- Basic to intermediate SQL knowledge
- Experience with third-party application integrations
- Understanding of Software Development Life Cycle (SDLC) principles (Requirements, Estimations, Planning, QA, Development)
- Basic knowledge of DevOps concepts
- Experience with CI/CD implementation using Azure DevOps services or Jenkins
- Understanding of ITIL foundations, particularly in Incident and Service Request Management
- Strong communication skills, both written and spoken (advanced level English)
We offer
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.
