305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Service Delivery Manager - Calgary, Hybrid Calgary, Canada
Service Delivery Manager - Calgary, Hybrid Description
If you are an experienced Service Delivery Manager looking for a high-impact role with a global leader in digital transformation, EPAM is the perfect next step in your career! As an EPAMer, you’ll have the opportunity to work with a supportive team on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now!
Req.#735839508
#LI-DNI
Responsibilities
- Interface and communicate daily with the customer as primary point of contact regarding any delivery issues
- Proactively communicate project status and risks to the stakeholders
- Prioritize issues and resolve bottlenecks
- Manage geo-distributed team. Inspire people to be responsible for the value they deliver
- Ensure a positive, collaborative work environment for the team. Solve people management issues
- Look for opportunities to develop the account. Attending pre-sales activities. Contribute to up-sell and cross-sell
- Infrastructure Upgrade (and planning)
- Co-ordinate with DBA, Linux/ AIX team, Windows Team
- Planning and coordination for monthly/ quarterly patching activities for infrastructure components – OS, DB
- Change Management, Incident Management, Service Management (MSR, WSR - create, participate)
- Support Platform & Application Releases
- Operational Recovery and Disaster Recovery Testing
- Planning, Co-ordination with various stakeholders, Execution
Requirements
- 3+ years’ experience delivering services or projects in support, integration, security, and DevOps areas as a manager, e.g. Project Manager, Delivery Manager, or Team Leader
- Solid understanding of ITIL framework (Service Operations) and Agile practices (Kanban\Scrum)
- Deep understanding of SDLC processes, related development practices, and toolset
- Experience in setting up service projects
- Ability to manage a team of 10+ people and resolve people management issues
- Well-developed analytical and problem-solving skills
- Excellent communication skills. Ability to set effective communication with clients and internally
- Work without supervision, ability to make decisions, and have effective communication with high management
We offer
- Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
- Life and AD&D Insurance (Company Paid)
- Employee Assistance Program (Company Paid)
- Telehealth (Company Paid)
- Short-term Disability (Company Paid)
- Long-Term Disability
- Paid Time Off (including vacation and sick days)
- Registered Retirement Savings Plan (RRSP) with Company match
- Maternity/Parental/Adoption Leave Top-up
- Employee Stock Purchase Program
- Critical Illness Insurance
- Employee Discounts
- Unlimited access to LinkedIn learning solutions
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here, you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
