Lead Application Support Analyst Malaysia

Responsibilities

• Ensure high system availability and deliver fast, accurate responses to technical issues and service requests
• Proactively govern and manage Global Research Applications, ensuring strict adherence to SOPs, standing orders, and IT best practices
• Lead the integration and deployment of releases, including bug fixes, patches, configuration changes, and post-release validation
• Foster a culture of documentation, knowledge-sharing, and cross-training to build operational resilience and team depth
• Mentor and support team members by identifying growth opportunities, promoting technical upskilling, and encouraging collaboration
• Act as a key liaison between Business, Technology, and Functional teams, enabling seamless communication and platform alignment
• Oversee effective incident, problem, and change management practices, providing regular updates to stakeholders
• Leverage automation tools and scheduling platforms (e.g., Control-M, crontab) to drive efficiency and operational excellence
• Support IT governance and risk reduction initiatives to ensure the environment remains secure, compliant, and well-controlled

Requirements

• Advanced proficiency in SQL and Unix/Linux scripting for robust system analysis and troubleshooting
• Strong service management background (ITIL), with hands-on experience in incident, change, and production support
• Solid understanding of automation scheduling tools such as Control-M, crontab, or similar platforms
• Excellent communication and interpersonal skills to interact with technical teams, business users, and global stakeholders
• Good understanding of trading products and financial instruments, such as derivatives, fixed income, and other asset classes
• Proven leadership skills, with the ability to mentor, coach, and develop support teams across regions
• A proactive, detail-oriented problem solver who consistently seeks opportunities to optimize systems and processes
• Willingness to participate in a 24/7 global support model, including rotational shifts as required

We offer

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us