305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Middle Knowledge Management Specialist Armenia or Remote
Middle Knowledge Management Specialist Description
Join our team as a Middle Knowledge Management Specialist, where you will be responsible for establishing and maintaining the support process for our client's projects. As a detail-oriented individual, you will be tasked with creating detailed instructions for Global Service Desk operators and updating the Knowledge Base to ensure our team is equipped with the latest information.
You will have the opportunity to identify gaps in current processes and suggest improvements and updates. Excellent communication skills are essential, as you will be responsible for sharing knowledge and information within the department and the entire organization.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
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Responsibilities
- Gather knowledge from various sources to establish and maintain the support process
- Create detailed instructions for Global Service Desk operators and update the Knowledge Base to keep instructions up-to-date
- Identify gaps in current processes and suggest improvements and updates
- Share knowledge and information within the department and the entire organization
- Ensure Global Service Desk operators have knowledge of new and updated support processes
- Create and update educational programs for Global Service Desk operators
Requirements
- 2+ years of relevant professional background
- Experience in support, technical writing or business analysis is preferred
- Strong analytical and problem-solving skills with the ability to handle and structure high volumes of information
- Ability to identify dependencies and inconsistencies in processes
- Strong organizational skills with the ability to work in a team and think as a team
- Motivated, responsible, and attentive to details
- English language level – B2+, both verbal and written
We offer
- We connect like-minded people::
- Delivering innovative solutions to industry leaders, making a global impact
- Corporate and social events
- Enjoyable working environment
- We invest in your growth: :
- Leadership development, career advising, soft skills and well-being programs
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
- Free English classes with certified teacherss
- We cover it all::
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
EPAM Armenia is a team of 900+ talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.
