Senior Salesforce Service Cloud Voice Engineer Remote

Responsibilities

• Implement and customize Salesforce Clouds with a deep focus on Service Cloud Voice and Amazon Connect
• Design and deploy effective call center solutions incorporating Omni Channel capabilities
• Utilize expertise in Apex, including trigger pattern best practices and APEX design patterns such as Domain, Selector, and Service
• Develop and maintain custom solutions using Lightning Web Components and Omni Studio
• Oversee the configuration of security and data models including Profiles, Permission Sets, OWD, Sharing Rules, relationship types, Custom Metadata Types, and Custom Settings
• Manage the team's engagement with platform authentication and authorization mechanisms, including OAuth, SSO, Connected App, and Auth Provider configurations
• Collaborate with the EPAM integration team, enhancing the use of various platform APIs such as REST, Connect, Platform events, Bulk, and Composite APIs
• Implement and maintain DevOps practices, preferably using Copado, and ensure adherence to governance processes and best practices
• Conduct peer code reviews and promote a culture of excellence within the development team

Requirements

• 3+ years of experience in Salesforce Clouds & Domain, with specific expertise in Service Cloud Voice and Call center implementation
• Proficiency in AWS and Amazon Connect
• Strong skills in Apex and knowledge of APEX design patterns
• Understanding and capability to use Lightning Web Components and Omni Studio
• Familiarity with Security Model and Data Model Concepts
• Qualifications in aspects of platform authentication & authorization
• Competency in Connected App and Auth Provider configuration
• Familiarity with various platform APIs including REST, Connect, Platform events, Bulk, and Composite APIs
• Background in DevOps with experience in tools such as Copado
• Strong communication skills and flexibility to adapt to changing project needs

Nice to have

• Background in Salesforce Einstein GPT and Salesforce Einstein Predictions

We offer

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth:  :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)