305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Guadalajara + Junior Application Support Analyst (ONSITE) Guadalajara, Mexico
Guadalajara + Junior Application Support Analyst (ONSITE) Description
Are you ready to kickstart your career in IT and gain hands-on experience in a dynamic environment? Join EPAM as a Junior Application Support Analyst in Guadalajara and immerse yourself in a comprehensive training program designed to elevate your technical skills. This onsite opportunity allows you to work with cutting-edge technologies and provides a pathway to a full-time engineering position at EPAM, a global leader in digital platform engineering services.
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Responsibilities
- During the training
- Actively participate in the 9-week formal education program
- Receive training and mentoring by an EPAM Engineer
- Hands On workshops, Cloud basics, Linux intermediate level training, Shell scripting, Networking
- Utilize cutting-edge technologies
- Upon successful completion of the program, you will be given the opportunity to join EPAM in a full-time engineering position
- After the training
- Provide support to customers using Cloud Platform products, solutions and APIs
- Provide technical assistance and support as part of a global 24x5-support organization
- Work closely with Engineers and Product Managers to improve the product and make our customers successful
- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
- Follow notification and escalation procedures
- Follow standards for communications with business involving operational issues
Requirements
- At least 6 months experience as a Systems Engineer or a combination of Networking and System Administrator
- Knowledge of Linux/UNIX and Windows Server
- Familiarity with shell scripting
- Understanding of administration (user accounts, permission models, access control)
- Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
- Knowledge of Cloud concepts
- Experience with customer service
We offer
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.
