Senior Salesforce Business Analyst Remote

Responsibilities

• Create and manage a prioritized backlog of EPICs in alignment with long-term organizational goals
• Document major features and functionalities with stakeholders as EPICs
• Update the backlog based on new priorities or feedback from implementations
• Explore various user types (personas) engaging with the platform
• Assess specific needs, behaviors, and expectations of each persona in relation to platform features
• Lead workshops to confirm and enhance persona definitions and alignments
• Partner with architects and developers to design Business Process Architectures on two levels
• Maintain and ensure that business processes are aptly documented and set up for maximal efficiency and user satisfaction
• Offer consulting support for Business Process architecture setups using industry best practices
• Breakdown EPICs into detailed user stories outlining needed features and functions
• Establish clear acceptance criteria for each user story to facilitate testing and validation
• Organize agile ceremonies that concentrate on refining and modifying user stories based on received feedback

Requirements

• Minimum of 3 years of experience in Salesforce
• Proficiency in documenting requirements and crafting user stories
• Strong presentation skills
• Salesforce Admin certification
• Understanding of media process execution
• English proficiency at B2 level or higher

We offer

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home