305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Senior Salesforce Business Analyst Remote
Senior Salesforce Business Analyst Description
We are looking for a Salesforce Business Analyst to enhance our media process execution through Cloud technology.
The successful candidate will possess a deep understanding of the media industry and have a knack for delivering solutions that focus on improving customer experiences. Their main responsibility will be to conduct business analysis, author comprehensive user stories, and handle project needs from start to finish.
#LI-DNI
Responsibilities
- Create and manage a prioritized backlog of EPICs in alignment with long-term organizational goals
- Document major features and functionalities with stakeholders as EPICs
- Update the backlog based on new priorities or feedback from implementations
- Explore various user types (personas) engaging with the platform
- Assess specific needs, behaviors, and expectations of each persona in relation to platform features
- Lead workshops to confirm and enhance persona definitions and alignments
- Partner with architects and developers to design Business Process Architectures on two levels
- Maintain and ensure that business processes are aptly documented and set up for maximal efficiency and user satisfaction
- Offer consulting support for Business Process architecture setups using industry best practices
- Breakdown EPICs into detailed user stories outlining needed features and functions
- Establish clear acceptance criteria for each user story to facilitate testing and validation
- Organize agile ceremonies that concentrate on refining and modifying user stories based on received feedback
Requirements
- Minimum of 3 years of experience in Salesforce
- Proficiency in documenting requirements and crafting user stories
- Strong presentation skills
- Salesforce Admin certification
- Understanding of media process execution
- English proficiency at B2 level or higher
We offer
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.
