305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Lead Data Support Engineer Remote
Lead Data Support Engineer Description
We are seeking a highly capable Lead Data Support Engineer to coordinate support activities for an extensive data platform solution, utilizing a DevOps approach where development teams are also involved in support tasks.
The ideal candidate will provide leadership and technical expertise to enhance system efficiency, automation, and customer satisfaction.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
#LI-DNI
Responsibilities
- Identify automation and improvement opportunities, collaborating with the project team on implementation
- Oversee incident and problem management by project teams to ensure quality and success
- Assist with troubleshooting issues across teams
- Represent the support team in front of customers
- Serve as the primary escalation point for end users
- Assess user satisfaction and collaborate with users to pinpoint improvement areas
- Establish and lead a continuous improvement process
- Allocate proper capacity for support, root cause analysis, problem management, and continuous improvement activities
- Perform basic troubleshooting to determine the area of responsibility
- Contribute to automation and self-service initiatives
Requirements
- Minimum of 5 years of experience in a similar role or data support environment
- Proficiency in Snowflake, Dagster, and SQL
- Background in Python, GitHub (including actions), and ADO
- Skills in Power BI
- Expertise in incident and problem management
- Understanding of customer satisfaction assessment
- Capability to act as a support representative and escalation point
- Flexibility to use various technologies and tools as per project requirements
Nice to have
- Experience with AWS Glue
We offer
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract and O'ReillyFree
- English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.
