Senior Business Analyst Ukraine or Remote

Responsibilities

• Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams
• Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and providing root cause analysis with recommendations for improvements
• Provide support to workflows and provide expert knowledge on all workflow designs
• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations
• Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval
• Build strong relationships within the business units and support functions to understand the business needs
• Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues
• Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible
• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements
• Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff

Requirements

• 5+ years of business analysis experience
• Commercial Property & Casualty insurance industry is preferred
• Experience with GuideWire Policy Center is preferred
• Strong experience with policy administration solutions
• Experience with integration to external systems
• Proficiency with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes
• Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required
• Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation
• Candidate has experience with troubleshooting system issues
• B2+ English level

Nice to have

• Proficiency with visualization tools

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children