Senior Content Designer Remote

Responsibilities

• Support the Growth Acquisition Team
• Define and deliver end-to-end content strategy for product experiences
• Conduct content audits and competitive evaluations
• Perform heuristic assessments of product content usability/accessibility
• Develop concepts and plans for content experimentation
• Create polished presentations in Figma and PPT
• Apply human-centered design methods to write, test, and deliver in-product content
• Produce content wireframes, sketches, and empathy maps
• Document voice flows and ML/AI prompts and guardrails
• Write long-form articles for Help Center and Destination Guides
• Contribute to the client's Design System by establishing content standards
• Build strong relationships with cross-domain content owners
• Define content workflows, best practices, and mapping for new product experiences
• Prepare and facilitate workshops
• Present content critiques and stakeholder reviews using Figma flows and PPT

Requirements

• 3+ years of experience in Content Design
• Expertise in writing product UI content in American English
• Ability to utilize various content strategy/design frameworks
• Advanced proficiency in Figma and related content-specific plug-ins
• Exceptional presentation and storytelling skills
• Competent in facilitation and workshopping
• Familiarity with Microsoft Office 365
• Understanding of headless content management systems and GitHub
• Knowledge of AI/ML for content design, including NLU and prompt engineering
• Strong relationship-building skills
• Embraces a growth mindset and first-principles thinking
• Experience with cross-functional collaboration (Product Management, Engineering, Legal, Localization, Content Platform)
• Fluent English communication skills at a С1 level

Nice to have

• Background in managing large-scale content projects
• Certification in UX writing or content design
• Prior experience in the travel or technology industry

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills