Senior Content Designer Remote

Responsibilities

• Support the Growth Acquisition Team
• Define and deliver end-to-end content strategy for product experiences
• Conduct content audits and competitive evaluations
• Perform heuristic assessments of product content usability/accessibility
• Develop concepts and plans for content experimentation
• Create polished presentations in Figma and PPT
• Apply human-centered design methods to write, test, and deliver in-product content
• Produce content wireframes, sketches, and empathy maps
• Document voice flows and ML/AI prompts and guardrails
• Write long-form articles for Help Center and Destination Guides
• Contribute to the client's Design System by establishing content standards
• Build strong relationships with cross-domain content owners
• Define content workflows, best practices, and mapping for new product experiences
• Prepare and facilitate workshops
• Present content critiques and stakeholder reviews using Figma flows and PPT

Requirements

• 3+ years of experience in Content Design
• Expertise in writing product UI content in American English
• Ability to utilize various content strategy/design frameworks
• Advanced proficiency in Figma and related content-specific plug-ins
• Exceptional presentation and storytelling skills
• Competent in facilitation and workshopping
• Familiarity with Microsoft Office 365
• Understanding of headless content management systems and GitHub
• Knowledge of AI/ML for content design, including NLU and prompt engineering
• Strong relationship-building skills
• Embraces a growth mindset and first-principles thinking
• Experience with cross-functional collaboration (Product Management, Engineering, Legal, Localization, Content Platform)
• Fluent English communication skills at a С1 level

Nice to have

• Background in managing large-scale content projects
• Certification in UX writing or content design
• Prior experience in the travel or technology industry

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!