Service Cloud Business Analyst Remote

Responsibilities

• Develop and sustain a prioritized backlog of EPICs that coordinates with long-term strategic goals
• Identify key features and functionalities for the Experience Cloud, documenting them as EPICs
• Regularly refine the backlog based on business shifts or implementation feedback
• Analyze different user personas interacting with the Experience Cloud platform
• Map needs, behaviors, and expectations of each persona to the platform's features and design
• Facilitate workshops to validate and refine persona definitions and alignments
• Work with enterprise architects and development teams to outline Business Process Architectures at both high and detailed levels
• Document and communicate how business processes integrate within the Experience Cloud
• Provide consultative support on best practices for BP architecture configurations
• Break down EPICs into manageable user stories for development implementation
• Define clear acceptance criteria for user stories to guide testing and validation
• Facilitate agile ceremonies, adjusting user stories based on feedback and project evolution

Requirements

• Business analysis expertise with at least 2 years in a similar role
• Deep understanding of media processes and Experience Cloud
• Skills in personas identification and Business Process Architecture preparation
• Familiarity with agile methodologies and user story development
• Proficiency in English at B2 level or higher
• Competency in problem-solving and strong presentation skills
• Background in media industry, customer experience-driven solutions

Nice to have

• Knowledge of UI/UX design principles for user-centric solutions
• Understanding of additional cloud technologies
• Flexibility to adapt to new technologies and frameworks

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Paid Holidays - We offer paid time off during all national holidays (working and non-working) for a total of 15 days. On top of that, you will also have vacation days to enjoy quality time with your family or just rest
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home