Billinghurst 1833
6º Floor
C1425 Ciudad
Autónoma de Buenos Aires
Argentina
Application Support Engineer Guadalajara, Mexico or Remote
Application Support Engineer Description
We are seeking an Application Support Engineer with strong experience in financial services who thrives in a fast-paced environment. The ideal candidate will be able to manage incidents, analyze macroeconomic data under tight deadlines, and provide ad-hoc support for complex requests. This role involves working with ServiceNow incidents, maintaining high-quality standards, and ensuring adherence to Service Level Agreements (SLAs).
#LI-DNI
Responsibilities
- Handle and manage ServiceNow incidents, whether automatically generated or raised by end users
- Follow detailed workflows outlined on Confluence to resolve issues efficiently
- Escalate cases to clients and maintain clear communication with external users
- Validate data on financial organization websites, understanding the macroeconomic category for specific data
- Work with sensitive data under tight SLAs
- Engage in Incident and Change Management processes
- Maintain and update documentation as necessary
- Address non-Business as Usual (BAU) complex requests and escalations
Requirements
- 2+ years of experience in Application Support
- Experience with ticketing systems such as ServiceNow
- Strong communication skills to interact with external users
- Proficient in ITIL practices
- Experience working in financial or banking companies, or macroeconomic knowledge willing to transition to application support
- Stress resistance and ability to work under pressure with high motivation
- B2+ English proficiency
We offer
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.
