305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Azure Support Engineer Batumi, Georgia or Remote
Azure Support Engineer Description
We are excited to offer an opportunity for a skilled Azure Support Engineer to join our dynamic team.
The successful candidate will play a crucial role in maintaining and enhancing our technology infrastructure to support our operations effectively. This position requires a proactive individual who is committed to delivering high-quality solutions and can adapt quickly in a fast-paced environment.
This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, a well-equipped office in Tbilisi or coworking spaces in Batumi and Kutaisi.
#LI-DNI#LI-KG7
Responsibilities
- Support end users via ServiceNow according to SLA
- Investigate and troubleshoot issues
- Participate in production incidents, escalate to vendors and communicate effectively to resolve issues
- Work according to an on-call schedule to provide 24x7 support
- Communicate with L2 and development teams
- Collaborate on development projects with clients
- Enhance the existing Ops handbook with new cases
- Process Azure extension requests
- Create and support vendor tickets including Microsoft support requests and relevant Jira tickets
- Continuously improve service processes and system performance
Requirements
- Proven experience as a Systems Engineer or similar role
- Strong understanding of Azure DevOps and CI/CD processes
- Proficiency in Go language and Golang Functions
- Fluent English communication skills at a B2+ level
Nice to have
- Experience with Linux systems
- Knowledge of containerization technologies such as Docker and Kubernetes
- Familiarity with Jenkins for automation
- Experience with cloud platforms like GCP and AWS
- Understanding of network principles and protocols
We offer
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 50+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)
EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.
