305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Senior Salesforce Business Analyst Remote
Senior Salesforce Business Analyst Description
We are seeking a Salesforce Business Analyst to join our team and enhance our media process execution using Cloud technology.
The ideal candidate will have a comprehensive understanding of the media industry and be adept at delivering customer experience-driven solutions. The primary role of this Business Analyst will be to perform business analysis, prepare detailed user stories, and manage project requirements from inception to completion.
#LI-DNI
Responsibilities
- Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
- Collaborate with stakeholders to document major features and functionalities as EPICs
- Adjust the backlog regularly in response to new priorities or implementation feedback
- Analyze different user types (personas) interacting with the platform
- Map out each persona’s specific needs, behaviors, and expectations to platform features
- Facilitate workshops to validate and refine persona definitions and alignments
- Work with architects and development teams to define Business Process Architectures at two levels
- Ensure business processes are well documented and configured for enhanced efficiency and user satisfaction
- Provide consultative support for BP architecture configurations using best practices
- Decompose EPICs into manageable user stories detailing necessary features and functions
- Define clear acceptance criteria for each user story to aid testing and validation
- Conduct agile ceremonies focusing on refining and adjusting user stories based on feedback
Requirements
- At least 2 years of Salesforce experience
- Proficiency in preparing requirements and crafting user stories
- Strong presentation skills
- Salesforce Admin certification
- Understanding of media process execution
- English proficiency at B2 level or higher
We offer
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.
