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Senior Salesforce Business Analyst Remote

Senior Salesforce Business Analyst Description

We are seeking a Salesforce Business Analyst to join our team and enhance our media process execution using Cloud technology.

The ideal candidate will have a comprehensive understanding of the media industry and be adept at delivering customer experience-driven solutions. The primary role of this Business Analyst will be to perform business analysis, prepare detailed user stories, and manage project requirements from inception to completion.


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Responsibilities

  • Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
  • Collaborate with stakeholders to document major features and functionalities as EPICs
  • Adjust the backlog regularly in response to new priorities or implementation feedback
  • Analyze different user types (personas) interacting with the platform
  • Map out each persona’s specific needs, behaviors, and expectations to platform features
  • Facilitate workshops to validate and refine persona definitions and alignments
  • Work with architects and development teams to define Business Process Architectures at two levels
  • Ensure business processes are well documented and configured for enhanced efficiency and user satisfaction
  • Provide consultative support for BP architecture configurations using best practices
  • Decompose EPICs into manageable user stories detailing necessary features and functions
  • Define clear acceptance criteria for each user story to aid testing and validation
  • Conduct agile ceremonies focusing on refining and adjusting user stories based on feedback

Requirements

  • At least 2  years of Salesforce experience
  • Proficiency in preparing requirements and crafting user stories
  • Strong presentation skills
  • Salesforce Admin certification
  • Understanding of media process execution
  • English proficiency at B2 level or higher

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