305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Senior Salesforce Business Analyst Remote
Senior Salesforce Business Analyst Description
We are seeking a Salesforce Business Analyst to join our team and enhance our media process execution using Cloud technology.
The ideal candidate will have a comprehensive understanding of the media industry and be adept at delivering customer experience-driven solutions. The primary role of this Business Analyst will be to perform business analysis, prepare detailed user stories, and manage project requirements from inception to completion.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
#LI-DNI
Responsibilities
- Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
- Collaborate with stakeholders to document major features and functionalities as EPICs
- Adjust the backlog regularly in response to new priorities or implementation feedback
- Analyze different user types (personas) interacting with the platform
- Map out each persona’s specific needs, behaviors, and expectations to platform features
- Facilitate workshops to validate and refine persona definitions and alignments
- Work with architects and development teams to define Business Process Architectures at two levels
- Ensure business processes are well documented and configured for enhanced efficiency and user satisfaction
- Provide consultative support for BP architecture configurations using best practices
- Decompose EPICs into manageable user stories detailing necessary features and functions
- Define clear acceptance criteria for each user story to aid testing and validation
- Conduct agile ceremonies focusing on refining and adjusting user stories based on feedback
Requirements
- At least 2 years of Salesforce experience
- Proficiency in preparing requirements and crafting user stories
- Strong presentation skills
- Salesforce Admin certification
- Understanding of media process execution
- English proficiency at B2 level or higher
We offer
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
- Medicina Prepaga (It covers the collaborator and direct family group)
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
- Discounts card
- English Training (English lessons, twice per week)
- Training Program (Access to multiple customized training plans according to the needs of each role within the company)
- Marriage bonus (The company doubles the allowance established by law that ANSES offers)
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
- External Agreements and Discounts
- Vacations: 14 calendar days a year
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.
