305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Director, Delivery Management Remote
Director, Delivery Management Description
We are searching for a skilled Director of Delivery Management to enhance and lead our service delivery processes across various organizational segments.
The perfect candidate will oversee the execution of projects and programs, maintain project governance, and establish strong relationships with stakeholders to drive business goals. This role requires a proactive approach to managing end-to-end delivery frameworks, adopting innovative technologies, and fostering a culture of continuous improvement.
We accept CVs in English only.
#LI-DNI
Responsibilities
- Direct programs, projects, and organizational segments’ management
- Preserve project governance and ensure engagement with senior management is consistent
- Continuously inform stakeholders on project development and milestones, ensuring alignment on key priorities
- Champion the implementation of best practices in service delivery
- Drive the integration of emerging industry trends
- Establish and preserve strategic relationships with high-level customers
- Design tailored service delivery frameworks to align with client demands
- Distribute resources to efficiently maintain and monitor service delivery systems
- Cultivate a culture of continuous improvement within service delivery operations
- Formulate and enforce risk management strategies to diminish disruptions
- Develop and implement training programs to boost team skills and knowledge
- Maintain rigorous adherence to client’s standards and regulatory compliance
- Lead the adoption of innovative technologies to improve service delivery
- Ensure coherent and clear communication across the organization
- Consistently reassess and refine service delivery metrics and performance indicators to reach business objectives
Requirements
- Minimum 12-year background in IT, including at least 9 years in service delivery or project/program management
- Capability to manage large teams or notable projects
- Proficient in managing complex and urgent situations efficiently
- Strong record in developing visionary strategies and cohesive delivery approaches
- Comprehensive experience in creating, advocating, and implementing advanced delivery concepts
- Skilled in managing result-oriented service delivery frameworks
- In-depth familiarity with service delivery processes, practices, and strategies
- Proven capability to conceive and implement robust service delivery frameworks from scratch
- Effective in mentoring and leading teams to achieve positive results
- Experience spans managing a delivery organization’s complete spectrum, including acquisition, development, and quality improvement
- Expertise in handling service lifecycle issues, conflicts, and competing demands
- Trusted by top management to maintain client relationships and foster collaborative partnerships
- Fluent in English with C1 level proficiency or higher
We offer
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
