ServiceNow Business Analyst Wroclaw, Poland or Remote

Responsibilities

• Identify and gather input from stakeholders to define and clarify requirements
• Manage precise definition of scope across the entire program
• Create and maintain documentation relevant to the program and associated projects
• Work closely with software engineers, QA, product managers, and other engineering teams to get high-quality products and features through the software project lifecycle
• Manage project schedules as a scrum master, identify potential issues and clearly communicate them to project stakeholders
• Take responsibility for release schedules and milestones, maintaining a high velocity in a fast-paced environment
• Provide hands-on software development and project management, ensuring efficient cross-functional coordination and effective intra/inter-team communication to deliver outstanding program outcomes

Requirements

• 4+ years of Business Analysis experience in software development or related technical fields
• Minimum of 1 year experience in ServiceNow implementation
• Background in managing end-to-end execution of programs spanning multiple engineering teams
• Skills in ITSM, ITOM, HRSD
• Understanding of Agile software development methodologies and capability in scrum master roles
• Bachelor’s degree in a technical field or equivalent practical experience
• Proficiency in problem-solving within fast-paced and constantly changing environments
• Experience working cross-functionally with both technical and non-technical team members
• Experience in communicating technical concepts to non-technical audiences
• Fluent English communication skills at a B2+ level

Nice to have

• Experience in Software Engineering

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively