Accounts Receivable (Collection) Specialist Astana, Kazakhstan or Remote

Responsibilities

• Collect all outstanding items due on assigned accounts
• Communicate with customers and businesses via email or telephone regarding overdue accounts, determining reasons for non-payment, and identifying and analyzing the cause of overdue receivables
• Provide responses to issues reported by clients, escalate problems to appropriate departments, and monitor resolutions
• Prepare financial statements and reports detailing accounts receivable status
• Respond to customer and business inquiries and take appropriate actions
• Keep accurate records in the collection system and report on collection activity, upcoming payments, and accounts receivable status
• Process customers’ payments (bank postings) and reconcile them with accounts receivable balances (clean-up)
• Prepare and record provisions
• Maintain vendor forms
• Prepare, verify, and control monthly and quarterly reports, including ensuring the integrity of accounting records and completing internal checks
• Perform customer credit analysis using customer financial documentation, payment history, account balances, and external data
• Achieve monthly cash collection goals
• Assist with annual and interim audit requests
• Ensure process compliance with corporate policies and regulatory guidelines

Requirements

• Proven experience as a Collection Specialist or similar role
• Knowledge of order-to-cash procedures and collection techniques (e.g., skip tracing)
• Excellent communication skills (written and oral)
• Problem-solving skills
• English level – B2+, both verbal and written

Nice to have

• Negotiating skills
• High school diploma
• Associate’s or Bachelor’s degree
• Working knowledge of MS Office package

We offer

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Corporate and social events
  • Enjoyable working environment
• We invest in your growth:  :
  • Leadership development, career advising, soft skills and well-being programs
  • Unlimited access to LinkedIn Learning and Get Abstract
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)