305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Program Manager Amsterdam, Netherlands
Program Manager Description
We are seeking an experienced Program Manager with a strong background in eCommerce and omnichannel program management to join our team in Amsterdam. The ideal candidate will bring proven expertise in managing complex B2B and B2C commerce projects, fostering high-performing teams, and building trusted relationships with senior stakeholders. This role involves driving the successful delivery of value through all project phases - from Discovery to Implementation - while ensuring cross-team collaboration and continuous improvement. With exceptional leadership and communication skills, you will empower teams to innovate, adapt to technology trends and deliver outstanding client outcomes.
#LI-DNI
Responsibilities
- Create transparency and ensure clearly defined goals lead the way
- Empower the team to be effective
- Ensure the delivery of value with each sprint
- Create management support and stakeholder happiness
- Foster psychological safety to create an effective and daring team
- Drive continuous improvement and growth both for yourself and everyone around you
- Be an inspirational leader as a coach, manager, teacher, facilitator and mentor
- Build trusted client relationships at steerco level
- Plan the program and drive cross-team dependencies
- Manage eCommerce projects in various phases like Discovery, Design, Implementation throughout the Omnichannel program
Requirements
- Proven experience in program or project management within a digital agency or similar environment
- B2B and/or B2C Commerce experience (e.g., Salesforce Commerce Cloud, Adobe Experience Manager or similar) is a must-have
- Exceptional leadership and team coordination skills, with the ability to manage cross-functional teams
- Strong client relationship management skills, with a consultative and solution-oriented approach
- Proficiency in budget and resource management, with the ability to identify and mitigate risks
- Excellent communication skills in both written and spoken Dutch and English (professional level)
- Ability to adapt to the latest technology trends and drive innovation in program delivery
- Scrum Master certification or equivalent Agile certification
Nice to have
- Familiarity with Salesforce
- Experience in Retail or FMCG
We offer
- 26 paid holiday days
- Pension plan scheme
- EPAM Employee Stock Purchase Plan (ESPP)
- Commuting to work - costs reimbursement
- Laptop + corporate simcard + corporate mobile device (subject to certain eligibility requirements)
- Employee Assistance Program
- Corporate Programs including Employee Referral Program with rewards
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- *All benefits and perks are subject to certain eligibility requirements
