305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Senior Business Analyst Remote
Senior Business Analyst Description
We are seeking a Senior Business Analyst with expertise in business processes and system requirements to deliver strategic recommendations and implement Salesforce solutions. This role is critical in aligning business objectives with operational efficiency, with a focus on Customer Data Management processes in the Manufacturing domain.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
#LI-DNI
Responsibilities
- Conduct in-depth discovery and analysis of business processes and system requirements
- Develop and maintain EPIC-level backlog, ensuring alignment with project goals
- Define and align personas to business objectives
- Prepare and refine Business Process Architecture (L1/L2) documentation
- Collaborate as a Data Cloud stream Business Analyst during implementation phases
- Partner with stakeholders to recommend Salesforce solutions that enhance efficiency and effectiveness
Requirements
- Proven experience in business analysis with a focus on Customer Data Management processes
- Deep understanding of sales, marketing, and Customer Data Management processes in the Manufacturing domain
- Expertise in personas identification and alignment
- Ability to prepare and document Business Process Architecture (L1/L2)
- Hands-on experience with Salesforce, particularly Salesforce Data Cloud
- Problem-solving mindset and strong presentation skills
- English proficiency at a B2+ level
We offer
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
- Medicina Prepaga (It covers the collaborator and direct family group)
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
- Discounts card
- English Training (English lessons, twice per week)
- Training Program (Access to multiple customized training plans according to the needs of each role within the company)
- Marriage bonus (The company doubles the allowance established by law that ANSES offers)
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
- External Agreements and Discounts
- Vacations: 14 calendar days a year
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.
