Manager, Business Consulting (Oracle OTM) Toronto, Canada

Responsibilities

• Architect, support, configure, and implement Oracle OTM modules while producing documentation for configurations and process flows
• Tailor OTM solutions to meet specific organizational requirements, including refining existing needs or eliciting new requirements
• Guide users on application operations, transportation management processes, and administration
• Develop test scripts, manage test data, and document testing results
• Collaborate with clients and development teams to customize and enhance OTM solutions, including documentation to support developments
• Facilitate end-user training and support change management throughout implementation lifecycle
• Ensure smooth transition and ongoing stability of systems, including managing the phase-out of existing applications
• Facilitate integrations using EDI and APIs to optimize data exchange with external and internal systems

Requirements

• Extensive experience in architecting, supporting, configuring, and implementing OTM modules. Ability to create documentation for configuration and process flows is required
• Proficient in tailoring OTM to meet specific organizational needs, includes the ability to digest existing requirements or eliciting and refining requirements for OTM solutions and integrations
• Ability to guide users on application operation, administration, and transportation management processes. Process definition and refinement expertise is a benefit
• Expertise in creating test scripts, test data, and documenting testing results
• Demonstrated ability to collaborate with client and development teams on customizations and enhancements, including the ability to create required documentation to support development and support of the customization
• Experience facilitating end-user training and supporting change management efforts throughout the implementation life cycle
• Proven track record of ensuring a smooth transition and ongoing system stability. Experience with existing application retirement a benefit
• Intermediate to strong proficiency in PL/SQL or other programming languages
• Experience in facilitating Electronic Data Interchange (EDI) and/or Application Programming Interface (API) integrations to streamline data exchange with external partners and internal systems
• Strong analytical and problem-solving skills with a focus on root cause analysis and corrective actions
• Intermediate to strong skillset with Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent interpersonal, verbal, and written communication skills
• Ability to work effectively with diverse teams, including executives, managers, end users, and technical professionals
• Strong ability to work effectively within time constraints, changing priorities, and independently

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions