305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Lead ServiceNow Engineer Remote
Lead ServiceNow Engineer Description
We are currently seeking a Lead ServiceNow Engineer to join our remote team.
The role focuses on configuring and developing the ServiceNow platform, implementing out-of-the-box capabilities and custom solutions that lay the foundation for our vision of providing secure, reliable, and resilient information systems to our users.
The role would also include supporting integrations and platform software development, working across applications, delivering new functionality, developing innovative solutions, and supporting the entire development lifecycle. Developing, configuring, and implementing support for API, REST, and SOAP integrations within the client’s ServiceNow instances will also be part of the working activities.
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Responsibilities
- Design and develop ServiceNow solutions for various modules of ServiceNow, including ITSM, ITOM, ITAM, IRM, CSM, HRSD, WSD and Service Portal
- Expertise in ServiceNow processes or business modules
- Implement and manage the integration with 3rd party systems (monitoring, HR, etc.); MID server, web services (SOAP and REST), email, and other relevant integration technologies
- Create or enhance various ServiceNow components such as business rules, flow designer, workflow, client script, script include, UI policy, UI action, portal, UI macro, etc
- Load, transform, and maintain data between ServiceNow and other systems
- Utilize scripting tools and ServiceNow functionality to automate tasks within ServiceNow
- Troubleshoot automation issues and find practical solutions to address barriers, enabling forward movement in the application lifecycle
- Deploy update sets to production environment following defined change control processes
- Complete any development and testing tasks related to ServiceNow releases
- Monitor ServiceNow performance and processes to stay within the stated KPIs
- Ability to work closely with the Management, Platforms & Product teams, to translate their requirements into deliverables within the ServiceNow platform
Requirements
- At least 6-8+ years of hands-on experience with the development, configuration, implementation and support of production and non-production ServiceNow instances
- Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
- At least 5 years of hands-on experience with JavaScript, Java and HTML are required
- Minimum of 3 years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.)
- ServiceNow Application Developer and or System Administrator Certifications are required
- Demonstrated proficiency with the use and management of APIs
- Knowledge of infrastructure services spanning servers, storage, network, security, and cloud
- Provide overall maintenance of the ServiceNow platform
We offer
- We gather like-minded people:
- Engineering community of industry professionals
- Friendly team and enjoyable working environment
- Flexible schedule and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Relocation within our 50+ offices
- We provide growth opportunities:
- Outstanding career roadmap
- Leadership development, career advising, soft skills, and well-being programs
- Certification (GCP, Azure, AWS)
- Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
- Language classes in English and Polish for foreigners
- We cover it all:
- Stable income (Employment Contract or B2B)
- Participation in the Employee Stock Purchase Plan
- Benefits package (health insurance, multisport, shopping vouchers)
- Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
- Referral bonuses
- Corporate, social and well-being events
- Please, note:
- The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
- We will reach out to selected candidates exclusively
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
