305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Technical Support Specialist Wroclaw, Poland or Remote
Technical Support Specialist Description
Are you passionate about technology? Do you want to grow and become the part of the global support team?
We're looking for a Technical Support Specialist speaking multiple foreign languages to provide the best level of IT support to users in our organization. You will join Technology Service Desk team which is the first line of IT support for all end-users in our organization. The team provides support and help with issues associated with working environment.
If you're ready to make an impact in a dynamic environment, we want to hear from you!
#LI-DNI#EasyApply
Responsibilities
- Log, update and resolve reported end-user issues and track them in the ticketing tool
- Work with various IT support teams inside the company on user related queries
- Act as a point of contact for internal users of the bank to support technology related issues and queries
- Support documentation publishing to assist staff with requests for information and provide staff training if required
Requirements
- 2+ years of experience in Technical Support, or similar role
- Excellent verbal and written communication skills
- Fluent in one of the languages: German/French/Italian
- Fluent English-speaking skills
- Hands-on experience in troubleshooting Password, Windows 11/10 and 2019, MS Outlook, O365, and mobility products for end-user applications
- Knowledge on Windows operating system usage and basic settings
- Good analytical skills
- Flexible and able to respond to change
- Solutions focused with a can-do attitude
- Ambitious and innovative approach to daily tasks
- Demonstrate high level of client focus
- Keen on using modern business technologies
- Strong researcher and problem solver
Nice to have
- Experience in corporate environment
- Good understanding of IT Frameworks (ITIL, Agile)
- Basic understanding of Data Science tools (MS Power BI, MS Excel, Python)
- Basic understanding of Automation/Scripting tools (PowerShell, IPSoft, Automation Anywhere
- Basic understanding of Cloud & DevOps (MS Azure Fundamentals, MS Azure DevOps)
We offer
- We gather like-minded people:
- Engineering community of industry professionals
- Friendly team and enjoyable working environment
- Flexible schedule and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Relocation within our 50+ offices
- We provide growth opportunities:
- Outstanding career roadmap
- Leadership development, career advising, soft skills, and well-being programs
- Certification (GCP, Azure, AWS)
- Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
- Language classes in English and Polish for foreigners
- We cover it all:
- Stable income (Employment Contract or B2B)
- Participation in the Employee Stock Purchase Plan
- Benefits package (health insurance, multisport, shopping vouchers)
- Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
- Referral bonuses
- Corporate, social and well-being events
- Please, note:
- The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
- We will reach out to selected candidates exclusively
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
