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Service Delivery Manager Eindhoven, Netherlands

Service Delivery Manager Description

We are looking for a Senior Delivery Manager to work on EPAM projects in Artificial Intelligence and Generative AI Solutions to become a part of Gen AI Delivery team in Netherlands.

If a constantly changing environment doesn't stop you from exceeding stakeholder and team expectations, if you adopt a human-centric and data-driven approach to management and can easily navigate the scalability of both products and teams of 2, 10, 50+ –, then you’re the leader we need.

In this role, you'll lead our delivery operations and ensure the successful execution of projects and services. If you have a Bachelor's degree in IT Business, Management, or a related field, 7+ years of experience in delivery management and hands-on experience with Generative AI, we'd love to hear from you.


#LI-DNI

Responsibilities

  • Lead AI and Generative AI projects as a delivery manager from kick-off through go-live and post-production, ensuring alignment with stakeholders and clearly defined success criteria
  • Manage the delivery process, including requirements, risks and the budget
  • Oversee product quality, set benchmarks and engage with the team in order to meet them
  • Facilitate UAT production deployments and manage releases
  • Prepare the WBS and resource plans
  • Act as the primary contact point for stakeholders, communicating project status, risks and progress
  • Interface with clients daily, holding demos, training engineers and managing expectations
  • Foster a collaborative, positive work environment, mentoring and coaching team members
  • Establish governance models, manage virtual teams and resolve people management issues
  • Implement organizational best practices on the projects
  • Create project management and communication plans, escalation procedures, change & risk management, as well as Agile ceremonies

Requirements

  • Business fluent Dutch and English
  • Readiness to be available in Eindhoven 3 days a week or more
  • 7 + years of experience in team/project leadership
  • Expertise in delivering enterprise solutions, with at least five successful commercial projects
  • Knowledge of the full product development cycle, from pre-sales to post-production support
  • Confidence to lead a team of 20+ members, including people management
  • Background in setting up Dev, QA and BA processes on projects
  • Understanding of Agile methodologies, SAFe and Kanban
  • Use of GenAI for team productivity evaluation and decision-making
  • Production experience in AI, Digital, Data or Cloud projects
  • Emotional intelligence with excellent analytical & problem-solving skills
  • Cultural awareness and openness to diversity

Nice to have

  • Prior hands-on software engineering experience
  • Understanding of following verticals: Technology Hardware & Equipment, Manufacturing
  • Technology Consulting experience
  • Experience in IT leadership roles

We offer

  • 26 paid holiday days
  • Pension plan scheme
  • EPAM Employee Stock Purchase Plan (ESPP)
  • Commuting to work - costs reimbursement
  • Laptop + corporate simcard + corporate mobile device (subject to certain eligibility requirements)
  • Employee Assistance Program
  • Corporate Programs including Employee Referral Program with rewards
  • Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
  • *All benefits and perks are subject to certain eligibility requirements

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