305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Service Delivery Manager Eindhoven, Netherlands
Service Delivery Manager Description
We are looking for a Senior Delivery Manager to work on EPAM projects in Artificial Intelligence and Generative AI Solutions to become a part of Gen AI Delivery team in Netherlands.
If a constantly changing environment doesn't stop you from exceeding stakeholder and team expectations, if you adopt a human-centric and data-driven approach to management and can easily navigate the scalability of both products and teams of 2, 10, 50+ –, then you’re the leader we need.
In this role, you'll lead our delivery operations and ensure the successful execution of projects and services. If you have a Bachelor's degree in IT Business, Management, or a related field, 7+ years of experience in delivery management and hands-on experience with Generative AI, we'd love to hear from you.
#LI-DNI
Responsibilities
- Lead AI and Generative AI projects as a delivery manager from kick-off through go-live and post-production, ensuring alignment with stakeholders and clearly defined success criteria
- Manage the delivery process, including requirements, risks and the budget
- Oversee product quality, set benchmarks and engage with the team in order to meet them
- Facilitate UAT production deployments and manage releases
- Prepare the WBS and resource plans
- Act as the primary contact point for stakeholders, communicating project status, risks and progress
- Interface with clients daily, holding demos, training engineers and managing expectations
- Foster a collaborative, positive work environment, mentoring and coaching team members
- Establish governance models, manage virtual teams and resolve people management issues
- Implement organizational best practices on the projects
- Create project management and communication plans, escalation procedures, change & risk management, as well as Agile ceremonies
Requirements
- Business fluent Dutch and English
- Readiness to be available in Eindhoven 3 days a week or more
- 7 + years of experience in team/project leadership
- Expertise in delivering enterprise solutions, with at least five successful commercial projects
- Knowledge of the full product development cycle, from pre-sales to post-production support
- Confidence to lead a team of 20+ members, including people management
- Background in setting up Dev, QA and BA processes on projects
- Understanding of Agile methodologies, SAFe and Kanban
- Use of GenAI for team productivity evaluation and decision-making
- Production experience in AI, Digital, Data or Cloud projects
- Emotional intelligence with excellent analytical & problem-solving skills
- Cultural awareness and openness to diversity
Nice to have
- Prior hands-on software engineering experience
- Understanding of following verticals: Technology Hardware & Equipment, Manufacturing
- Technology Consulting experience
- Experience in IT leadership roles
We offer
- 26 paid holiday days
- Pension plan scheme
- EPAM Employee Stock Purchase Plan (ESPP)
- Commuting to work - costs reimbursement
- Laptop + corporate simcard + corporate mobile device (subject to certain eligibility requirements)
- Employee Assistance Program
- Corporate Programs including Employee Referral Program with rewards
- Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
- *All benefits and perks are subject to certain eligibility requirements
