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Senior Service Cloud Business Analyst Remote

Senior Service Cloud Business Analyst Description

We are seeking an experienced Senior Service Cloud Business Analyst to elevate our Experience Cloud platform.

The right candidate will have a solid grasp of media process execution and proficiency in utilizing Experience Cloud technologies. This position involves building strong relationships with stakeholders to efficiently gather requirements, oversee projects, and ensure the successful delivery of business solutions.


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Responsibilities

  • Maintain and prioritize a backlog of EPICs aligned with long-term strategic objectives
  • Determine essential features and functionalities for the Experience Cloud and document them as EPICs
  • Continuously update the backlog in response to business changes or feedback from implementations
  • Examine various user personas engaging with the Experience Cloud platform
  • Align the needs, behaviors, and expectations of each persona with the platform's features and design
  • Conduct workshops to confirm and refine persona definitions and alignments
  • Collaborate with enterprise architects and development teams to design Business Process Architectures at both high and detailed levels
  • Record and relay how business processes integrate within the Experience Cloud
  • Offer consultative guidance on best practices for BP architecture configurations
  • Decompose EPICs into manageable user stories for development teams
  • Establish clear acceptance criteria for user stories to direct testing and validation
  • Lead agile ceremonies and modify user stories based on feedback and project progression

Requirements

  • At least 3 years of experience in business analysis in a similar role
  • Thorough knowledge of media processes and Experience Cloud
  • Expertise in persona identification and Business Process Architecture development
  • Understanding of agile methodologies and user story creation
  • Strong problem-solving skills and excellent presentation abilities
  • Experience in the media industry and customer experience-driven solutions
  • English proficiency at B2 level or higher

Nice to have

  • Proficiency in UI/UX design principles for user-centric solutions
  • Knowledge of additional cloud technologies
  • Capability to adapt to new technologies and frameworks

We offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.

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