Senior Service Cloud Business Analyst Remote

Responsibilities

• Maintain and prioritize a backlog of EPICs aligned with long-term strategic objectives
• Determine essential features and functionalities for the Experience Cloud and document them as EPICs
• Continuously update the backlog in response to business changes or feedback from implementations
• Examine various user personas engaging with the Experience Cloud platform
• Align the needs, behaviors, and expectations of each persona with the platform's features and design
• Conduct workshops to confirm and refine persona definitions and alignments
• Collaborate with enterprise architects and development teams to design Business Process Architectures at both high and detailed levels
• Record and relay how business processes integrate within the Experience Cloud
• Offer consultative guidance on best practices for BP architecture configurations
• Decompose EPICs into manageable user stories for development teams
• Establish clear acceptance criteria for user stories to direct testing and validation
• Lead agile ceremonies and modify user stories based on feedback and project progression

Requirements

• At least 3 years of experience in business analysis in a similar role
• Thorough knowledge of media processes and Experience Cloud
• Expertise in persona identification and Business Process Architecture development
• Understanding of agile methodologies and user story creation
• Strong problem-solving skills and excellent presentation abilities
• Experience in the media industry and customer experience-driven solutions
• English proficiency at B2 level or higher

Nice to have

• Proficiency in UI/UX design principles for user-centric solutions
• Knowledge of additional cloud technologies
• Capability to adapt to new technologies and frameworks

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!