305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
ServiceNow System Administrator Remote
ServiceNow System Administrator Description
Join our team as a ServiceNow System Administrator and take the lead in managing our ServiceNow platform. We are seeking a dedicated professional who thrives in working independently and possesses a deep understanding of the ServiceNow environment. If you are looking for a role where you can apply your skills without supervision and make a significant impact, we encourage you to apply and help us optimize our IT services.
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Responsibilities
- Perform day-to-day administration of the ServiceNow platform, including managing user access, roles, and permissions
- Configure and maintain forms, workflows, and business rules
- Monitor system performance and conduct regular maintenance tasks
- Customize and configure ServiceNow applications and facilitate the rollout of new applications and modules
- Develop and maintain Service Catalog items and associated workflows
- Create and manage dashboards and reports to track KPIs and SLAs
- Design and implement integrations between ServiceNow and other enterprise systems
- Develop and manage automation scripts to streamline processes
- Provide technical support for ServiceNow-related issues and inquiries
- Troubleshoot and resolve issues related to the ServiceNow platform
- Conduct root cause analysis for system issues and implement corrective actions
Requirements
- Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Asset Management, and Service Catalog
- Proficiency in JavaScript, HTML, CSS, and other web technologies
- Experience with ServiceNow integration using REST/SOAP APIs
- Familiarity with the ITIL framework and IT Service Management (ITSM) best practices
We offer
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.
