Application Support Maintenance Engineer Ukraine or Remote

Responsibilities

• Troubleshoot complex technical issues to identify and resolve critical IT incidents efficiently
• Manage service improvement by examining potential areas and recommending effective solutions
• Ensure timely and effective resolution of IT incidents by coordinating with development teams and stakeholders
• Monitor application performance and optimize using tools like Azure App Services and Azure App Insights
• Maintain and troubleshoot Windows Services and IIS Web Server to ensure smooth application operation
• Enhance and upgrade existing applications to meet user demands and system requirements
• Collaborate with cross-functional teams to support integration and conform to best practices
• Analyze npm errors and streamline JavaScript application functionality
• Document troubleshooting steps and incident resolutions using Confluence and Jira
• Implement and oversee monitoring solutions using tools like OpsBridge and Site24/7

Requirements

• 3+ years of relevant work experience in Application Support
• Background in ITSM
• Proficiency in .NET technologies including ASP.NET MVC and ASP.NET Core
• Skills in JavaScript and familiarity with npm error analysis
• Competency in managing IIS Web Server and Windows Services
• Knowledge of Microsoft Windows Server, Azure App Services, and Azure App Insights
• Understanding of troubleshooting and support in an application maintenance environment
• Fluency in English at the B2 level

Nice to have

• Qualifications in Node.js
• Experience with Contentstack, Cloudinary, and Vercel
• Familiarity with Azure functions and Azure DevOps
• Capability to use monitoring tools such as OpsBridge and Site24/7
• Proficiency in managing a Microsoft SQL Database

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children