305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Senior Salesforce Business Analyst Remote
Senior Salesforce Business Analyst Description
We are seeking an experienced Senior Salesforce Business Analyst who has a strong understanding of media process implementation using essential Salesforce technologies and knowledge in the media industry.
The preferred candidate will also grasp the fundamentals of customer-centric solutions. In this role as a Salesforce Business Analyst, your responsibilities will include facilitating discovery from a business analysis angle, refining requirements, and drafting stories.
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Responsibilities
- Develop and uphold a prioritized backlog of EPICs in line with the long-term objectives of the business
- Work with key stakeholders to ascertain, record, and define major features as EPICs
- Continuously revise and refine the backlog based on evolving business demands or input
- Analyze to recognize different user personas engaging with the platform
- Connect persona-specific requirements to platform features and design
- Conduct workshops to verify and refine persona definitions and alignments
- Establish and describe Business Process Architectures with enterprise architects and development teams
- Record and convey how business processes are configured to boost efficiency
- Offer consultative advice in BP architecture configurations
- Segment EPICs into manageable user stories for development execution
- Establish explicit and quantifiable acceptance criteria for each user story
- Lead agile ceremonies, concentrating on enhancing user stories based on input and project progression
Requirements
- 3+ years of experience with Salesforce
- Skill in preparing requirements and user stories
- Competent presentation skills
- Certification in Salesforce Administration
- Comprehension of media processes
- Advanced proficiency in English at B2 level or higher
We offer
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.
